The following contract is legally binding and provides details of your rights regarding the purchase of indoor furniture from Forest to Home LTD. It is our responsibility to supply you with goods that meet your consumer rights. If you have any concerns that we have not met our legal obligations, please contact us
Delivery and lead times
Delivery and installation of your order will be made by a member of Forest to Home LTD. We require that an adult is present at the agreed delivery time and address. It is vital that prior to delivery, you ensure all the details of your order are correct and suitable for your requirements. This includes delivery address, measurements and dimensions of the product and the living spaces through which the item must be moved (doorways etc). Failed delivery because of incorrect information may result in a non-refundable delivery charge
Orders of undamaged goods can be cancelled at any time within 14 days of delivery by speaking to us directly and then notifying us in writing or by e-mail. It will be your responsibility to keep proof of effective cancellation.
Complaints and Returns policy
We take great pride in ensuring that all furniture that leaves our workshop is completed to the highest possible standard. However, in the rare incident that a fault has occurred please do not hesitate to contact us and we will do our utmost to resolve the issue as quickly as possible.
We will conduct an inspection of your furniture once your order has been delivered to its destination to ensure we are happy your furniture has reached you in a perfect condition. It is important that you also conduct an inspection upon completion of delivery, you legally have a reasonable amount of time to do so however, we request that you notify us immediately of any concerns.
Please Let us know within 14 days of delivery should you wish to return an undamaged order. Items can be returned during this period providing they are in the same condition as sold and delivered. Please note return delivery costs will be the responsibility of the consumer.
Return pick up can only be arranged by us at Forest to Home. This is due to the specialist nature of the furniture. This allows us to ensure that it is properly cared for during transit. We may not accept returns by any other means.
Annual maintenance is recommended to ensure your furniture retains its beauty and stands the tests of time. Due to the natural nature of our materials we use, you should expect it to exhibit some sign of movement during its lifetime. For this reason, each order is supplied with an aftercare advice leaflet. For larger pieces, we can maintain the piece on an annual basis* if you wish to have the peace of mind of knowing that it is being maintained by the same company that produced it. Depending on the finish and intensity of use, your furniture should require no more than annual maintenance.
*please enquire as to our annual maintenance costs.
Please direct all enquiries to:
Cancellation, complaints and general enquiries:
William Hibbert (Managing Director)
Email: [email protected]